How we work
We will listen to you, analyse your problems and challenges, apply our expertise, provide advice and then implement the agreed solution â€“ adding value at every stage of the process.
Our services are underpinned by impeccable credentials. CDS is certified under:
- ISO9001 (Quality Management System),
- ISO14001 (Environmental Management System),
- ISO27001 (Information Security System),
- ISO22301Â (Business Continuity Management),
- BS10008 (Evidential Weight and Legal Admissibility of Electronic Information),
- BS OHSAS 18001 (Health and Safety Management System).
- We operate an ITIL accredited service desk and we have CESG and GSi accredited security systems.
- Birmingham Business Charter for Social Responsibility.
We use innovative e-commerce systems to deliver our services. Our Publications Portal enables you to manage projects, from pricing to delivery of the product as well as the online management of digital assets.
We measure success using client satisfaction surveys and agreed key performance indicators (KPIs). We implement service level agreements (SLAs) and provide clear transparent management information systems (MIS) so that you know exactly what to expect from us and you have easy access to the information you need during any project or contract.