Membership organisations

Members discuss their organisation's services offered on a smartphone.

Members discuss their organisation's services offered on a smartphone.

We want to be your digital partner providing the services and solutions you need for your organisation to deliver greater value to your members at every step of your digital journey.

CDS understands the needs of regulatory, professional and trade membership organisations. We have successfully supported and delivered online web, mobile and collaboration services for General Medical Council (GMC), ABC, CoStar and British Veterinary Association (BVA), increasing revenue, developing online communities and integrating online services seamlessly with membership databases.

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Our solutions

We help organisations to deliver a seamless digital experience tailored to individuals or specific groups of members’ requirements. In a nutshell, we focus on helping you to provide the right content, to the right contact in the right context.

Our technical solutions include:

  • Website content management systems such as market leading EPiServer CMS which is ideally suited to membership organisations with its high level personalisation (if you prefer Open Source we also offer WordPress and Umbraco).
  • CMS integration with your CRM and membership database (email us for examples).
  • Digital marketing and social media toolkits and templates with supporting consultancy.
  • Content creation and design services.
  • Secure and robust hosting services.  
Group of people

Benefits of working with CDS

We deliver what members want from your online presence through the full range of digital channels, from web, social to mobile and multi-touch point.

How we help your organisation to increase its value to members:

  • Our developers and UX team will ensure your digital presence delights your members with a personalised user-experience.
  • We will improve and enhance your ability to recruit new and retain existing members, reduce costs and generate revenue.
  • We will help you to provide public representation for your members to help expand and grow your membership, both as individuals, as a group and in influence.
  • Help you to provide training and guidance to your members.
  • Increase efficiency, reduce cost and save the time and effort associated with delivering objectives reliant on your membership database; for example, CPD systems, revalidation and professional qualification management tools.
  • Security of your data and information to the highest Government accredited levels.
  • Full support through our ITIL Service desk.

We can provide you with a new website strategy including: information architecture, user personas and journeys, website wireframes, delivery mechanisms and processes, as well as expert advice on back-office integration.

Members will see your organisation as more valuable to them if the right contact receives the right content in the right context. We provide the strategic advice and digital solutions necessary to put your organisation on the path to achieve this and we have the track record to prove we can deliver in a painless and cost effective way.

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Case study: BVA Community: social collaboration within your private network


Social networks have transformed the accepted rules, processes and strategies for organisations that depend on ongoing interaction with a community. CDS can demonstrate how you can both significantly broaden an organisation’s reach beyond the traditional website, and help you to engage new and existing members.

For example, our BVA Community solution facilitates communication directly between members and with their regional BVA representative. It gives every BVA member a voice and enables them to directly participate in the decision-making process.

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Case study: boosting revenues by delivering a desirable new online service

BVA vets tv

Our innovative solution for the BVA has generated a significant new online revenue stream from members and non-members with pay-to-view, CPD accredited videos of veterinary surgery. BVA members are offered content at a lower price, enabling BVA to market their online content as an additional member benefit.

‘CDS were very hands on and contributed ideas as well as providing the technical solution within our CMS. We were also very pleased with their project management. The end result is a strong video platform which delivers quality online video CPD to our members and gives us the options to build upon in the future. Recommended.’ – Ahsan Khan, British Veterinary Association (BVA)

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Case study: The doctors’ PDA: transitioning service delivery to mobile devices

GMC apps

The General Medical Council (GMC) used our unique mobile content delivery framework. They were able to change content delivery from web to mobile without changing any of their underlying software or business processes.

GMC members can access GMC’s mobile content from any mobile device, but it is also optimised for their primary audience of smartphone users. CDS’ approach streamlines the administration of their mobile content within a single tool.

The mobile content includes GMC’s Good Medical Practice guidance. This delivers a key benefit to doctors, who are able to refer to the guidance from any location.

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Leveraging your existing membership database for new, online service models

Our expertise allows us to link and integrate existing membership database solutions with new technology to deliver content and services online, through social media and on mobile devices.

Membership Database Connector – low risk, high reward technology

Our experience includes connecting to IRIS and Microsoft CRM. We can integrate with any membership database solution.

The benefits of keeping your existing member database solution and enhancing it with our Membership Database Connector include low impact on existing IT, staff procedures and low maintenance.

Online forms solution – making life easier for members and admin staff

CDS online forms enable you to work smarter, faster and more efficiently with a single sign-on and authentication for members. Members’ input is updated in real time on your membership database. Because there is only a single data input and the risk of human error is removed when transferring information between different databases, the accuracy of your information is improved.

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